Skip to main content

PPM 5.3 Returns for Credit or Mistakes in Ordering

Effective Date:
February 1, 1996
Last Revised Date:
February 1, 1996
Responsible Unit(s):
Finance & Budget - Supply Chain
Responsible Unit Email(s):
FNSV-Purchasing@arizona.edu
Manual:
Procurement Policies Manual
Status:
Active

Purpose and Summary

The purpose of this policy is to outline the policy related to returns for credit or mistakes in ordering.

Scope

This policy applies to all University locations and units, including all University extensions, satellite locations, and off-site campus units, both domestic and international.

Policy

  1. When a vendor has shipped items as specified on a Purchase Order, they have legally complied with their part of the contract and are under no obligation to accept for credit any items delivered as specified. Agreement by a vendor to accept the return of an item for credit is by no means automatic, and a restocking charge may be incurred. This charge will be assessed to the requisitioning department.

Procedures

  1. Requests for supplies or equipment to be returned to the vendor for adjustment or credit need to be arranged with the vendor, from whom a Return Authorization number must be obtained.
  2. Material ordered in error and having a net value of $50 or less should be retained by the requesting department.

Policy Feedback

For questions or comments regarding a particular policy or to notify us of broken links or typographical errors, please provide this information below.

To report violations of a policy, please notify the Responsible Unit.

Please Note: Policy feedback is available to the Policy Office, Policy Sponsor, and elected shared governance representatives, upon request, for policies impacting the populations they represent.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.